Refund & Cancellation Policy
Last updated: October 2026
1. 24-Hour Cancellation & Rescheduling Policy
All personal training sessions require a minimum of 24 hours' notice for rescheduling or full refunds.
- Cancellations made 24 hours or more before the scheduled session are eligible for a full refund or free reschedule.
- Cancellations made with less than 24 hours' notice will be charged the full session fee with no refund.
- No-shows forfeit the session and the full session fee.
2. Session Packages
- Unused sessions in a 4-pack or 8-pack are refundable on a pro-rated basis, minus a 10% processing fee, within 90 days of purchase.
- After 90 days, expired package sessions are non-refundable.
- Individual sessions cancelled with 24+ hours' notice receive a full refund within 5-7 business days.
3. Free Introductory Sessions
Free intro sessions carry no charge. If you need to reschedule, please provide at least 24 hours' notice so we can offer the slot to another client.
4. Meal Plan Purchases
- Premium meal plan purchases are non-refundable once the AI-generated plan has been delivered and made available in your account.
- If a plan was purchased but not yet generated due to a technical error, a full refund will be issued.
- Free 3-day lead magnet meal plans carry no charge and are not subject to refunds.
5. How to Request a Refund
To request a refund or reschedule a session, contact us with your booking details:
6. Processing Time
Approved refunds are processed back to the original payment method within 5-7 business days. Your bank may take additional time to post the credit.